Teign Physio is committed to protecting and respecting your privacy. This policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR).

1. What Information We Collect

We may collect and process the following types of personal information:

• Name, address, date of birth, contact details (phone number, email)
• Medical history, referral details, clinical notes, and treatment records
• GP and other healthcare provider information
• Payment information (if applicable)

2. How We Collect Your Data

We collect data when:

• You book an appointment or register as a patient
• You complete medical history or consent forms
• You communicate with us by phone, email, or in person
• We receive referrals or medical notes from other healthcare professionals

3. Why We Collect Your Data

We collect your information for the following purposes:

• To assess, treat, and manage your healthcare needs
• To contact you regarding appointments and treatment
• To maintain accurate medical and administrative records
• To comply with legal and professional obligations
   

4. Sharing Your Data

We will only share your data when necessary and with your consent, unless legally required. This may include:

• Your GP or referring healthcare provider
• Insurance companies (if applicable)
• Regulatory bodies or legal authorities when required by law
   

We never sell or trade your personal information.

5. How We Store and Protect Your Data

Your information is stored securely in paper and/or electronic formats with appropriate safeguards in place. We regularly review our data security procedures to ensure your data remains protected.

Records are retained for a minimum of 8 years after your last treatment (or until age 25 if under 18) as required by professional regulations.

6. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where legally appropriate
• Object to or restrict certain types of data processing
• Withdraw consent at any time (where consent was the basis for processing)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Contact Us

If you have any questions or concerns about your personal data or this policy, please contact:

Teign Physio

Phone: 07818175459

Email: samara@teign-physio.co.uk